Privacy Policy
Last updated: October 15, 2026
Beta-Stage Notice
Define is currently in beta. The service is provided on an "AS IS" and "AS AVAILABLE" basis. This Privacy Policy may be amended at any time as the product evolves. Material changes will be communicated through the service or by email.
Introduction
This Privacy Policy explains how Define (operated by "24 and Up") collects, uses, and protects your personal information when you use the service.
Information We Collect
Account Information
When you create an account, we may collect:
- Name and email address
- Company information
- Billing information for paid plans
Usage Data
We automatically collect technical information when you use the service:
- IP address and browser type
- Pages visited and actions taken
- Time and date of visits
- Device and operating system information
- Diagnostic and error data
User Content
Content you submit or generate within the service while using it.
How We Use Your Information
We use collected information to:
- Provide and maintain the service
- Process payments and manage subscriptions
- Send service updates and important notices
- Respond to support requests
- Monitor, debug, and improve the service
- Analyze aggregate usage patterns
Sub-Processors
We rely on third-party providers to operate the service. By using Define you acknowledge that your data is processed by, among others:
- Clerk — authentication and account management
- Vercel — hosting and edge delivery
- Neon — managed Postgres database
- Inngest — background job and workflow processing
- Ably — realtime message delivery
- Sentry — error monitoring and diagnostics
The list of sub-processors may change without prior notice while the service is in beta.
Information Sharing
Beyond the sub-processors above, we may share information when:
- Business Transfers: in the event of a merger, acquisition, or sale of assets
- Legal Requirements: when required by law or to protect our rights
- With Your Consent: when you explicitly agree
We do not sell your personal information.
Your Rights
You have the right to:
- Access: request a copy of your personal data
- Rectification: correct inaccurate or incomplete information
- Erasure: request deletion of your personal data
- Restriction: limit how we process your data
- Data Portability: export your data in a machine-readable format
- Withdraw Consent: opt out of data processing at any time
Data Security
We apply industry-standard safeguards to protect your information. Because the service is in beta, security controls are evolving and we cannot guarantee absolute security. No method of transmission over the internet is fully secure.
Data Retention
We retain personal information only as long as necessary to provide the service and meet the purposes described in this policy. When you delete your account, we will delete or anonymize your personal data within a reasonable period, subject to legal retention requirements.
Children's Privacy
Define is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
Updates to This Policy
We may update this Privacy Policy at any time, particularly while the service is in beta. Continued use of Define after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy: support@defineapp.ai